The BEX GRP Loyalty Program (the “VIPEXTRA”) sponsored by BEX GROUP (“BEX GRP”) is a rewards program designed to help you get the most out of your membership, earn points, complimentary services, free products and more.
The following terms and conditions (these “VIPEXTRA Terms and Conditions”) contain important information regarding the VIPEXTRA Loyalty Program. Please read them carefully. These VIPEXTRA Terms and Conditions are incorporated into the Site Terms and Conditions. Acceptance of the Site Terms and Conditions includes acceptance of these VIPEXTRA Terms and Conditions. These VIPEXTRA Terms and Conditions are a binding agreement between you and BEX GRP and will govern your participation in any and all VIPEXTRA offers.
Participating in the VIPEXTRA entitles members (“Members”) to have access to VIPEXTRA Benefits & Privileges (“Rewards”) that may change from time to time and, which may be made available for limited times, all as determined by BEX GRP in its sole discretion. BEX GRP reserves the right to modify these VIPEXTRA Terms and Conditions at any time, without notice to you, so it is important to check the VIPEXTRA Terms and Conditions periodically. Participation in the VIPEXTRA or redemption of Rewards is considered acceptance of these VIPEXTRA Terms and Conditions and any modified terms included therein. Upon notice, BEX GRP may, in its sole and absolute discretion, cancel, change, suspend or modify any aspect of the VIPEXTRA or any Rewards at any time, including the availability of any Rewards.
Program Duration
This Program will continue until terminated, suspended, modified, or converted to another Rewards program by BEX GRP.
Becoming a Member
To become a Member of the Program, you must be a legal resident of Hong SAR or Macau SAR, be at least 13 years old. To enroll in the VIPEXTRA, you simply need to register for a BEX GRP account at https://dev.vipextra.com/my-account/ or do it in any of our physical shops, by filling the VIPEXTRA form available there. Only individuals are eligible to the VIPEXTRA and membership is limited to one account per individual.
How it Works
Once you are a Member, you can start adding up BEX GRP points (“Points”) with every purchase you make at any of our Partner Brands. To know our Partner Brands, please check https://dev.vipextra.com/#about.
• Shop with VIPEXTRA – every time you purchase a product from our physicals and online shops (the “Shop”) you earn 1 Point for every HK$1 spent (excluding shipping charges and fees). You must provide your unique bar code that will be attributed to you after log on to your account at the point of purchase (for physical shops) and log on to your account (for online shop) to have any points credited to your VIPEXTRA account.
• Birthday Points — every time you purchase a product from our physicals and online Shop during your birthday month, you earn x2 the Points for every HK$1 spent (excluding shipping charges and fees). You must provide a form of identification at the point of purchase (for physical shops) to have any points credited to your VIPEXTRA account.
• Register your Account — You get welcome bonus Points for registering your account.
• Tier Upgrade – You receive welcome bonus points with each tier upgrade.
In the case of past purchases or purchases made without presenting identification, points cannot be applied.
BEX GRP Points expire within 12 months from the date they were earned if not used within that time period.
Upon notice, BEX GRP reserves the right to suspend, terminate, revalue or modify, without liability to Members, all or part of the Points’ value structure and offers and any merchandise or service. BEX GRP reserves the right to adjudicate all Points discrepancies in its sole discretion, and the Members agree to abide by any such adjudication. You can check your BEX GRP Points balance on your account page.
VIPEXTRA Tiers
Insider
Insider status is conferred to registered Members. No minimum amount of spent is required per 12-month period. Insider status grants you a 10% discount on regular priced merchandise on specified brands and a 100 Points welcome bonus. Insider is also entitled to bonus point rewards and members-only promotions. All aspects of the Insider VIPEXTRA Tier are subject to these VIPEXTRA Terms and Conditions and the Site Terms and Conditions. BEX GRP may, in its sole discretion, alter, limit, or modify the VIPEXTRA rules, regulations, benefits, eligibility for membership, or any other feature of the VIPEXTRA or may terminate the VIPEXTRA at any time in its sole discretion.
Loyalist
Loyalist status is conferred to registered Members. A minimum amount of HK$ 10,000 expenditure is required per 12-month period is required to acquire and keep the Loyalist Tier. Loyalist Tier grants you a 15% discount on regular priced merchandise on specified brands and a 1000 Points welcome bonus. Loyalist Tier is also entitled to bonus point rewards, new arrivals members-only promotions, new arrivals 2x points, birthday gift, welcome gift and member exclusive sale. All aspects of the Loyalty VIPEXTRA Tier are subject to these VIPEXTRA Terms and Conditions and the Site Terms and Conditions. BEX GRP may, in its sole discretion, alter, limit, or modify the VIPEXTRA rules, regulations, benefits, eligibility for membership, or any other feature of the VIPEXTRA or may terminate the VIPEXTRA at any time in its sole discretion.
Prestige
Prestige status is conferred to registered Members. A minimum amount of HK$ 50,000 expenditure is required per 12-month period is required to acquire and keep the Prestige Tier. Prestige Tier grants you a 20% discount on regular priced merchandise on specified brands and a 10,000 Points welcome bonus. Prestige Tier is also entitled to bonus point rewards, new arrivals members-only promotions, new arrivals 2x points, birthday gift, welcome gift, member exclusive sale, exclusive events & launches and birthday month 2x points. All aspects of the Prestige VIPEXTRA Tier are subject to these VIPEXTRA Terms and Conditions and the Site Terms and Conditions. BEX GRP may, in its sole discretion, alter, limit, or modify the VIPEXTRA rules, regulations, benefits, eligibility for membership, or any other feature of the VIPEXTRA or may terminate the VIPEXTRA at any time in its sole discretion.
Supreme
Supreme Tier status is conferred by invitation only. Supreme Tier grants you a 25% discount on regular priced merchandise on specified brands and a 50,000 Points welcome bonus. Prestige Tier is also entitled to bonus point rewards, new arrivals members-only promotions, new arrivals 2x points, birthday gift, welcome gift, member exclusive sale, exclusive events & launches, birthday month 2x points, private sales and EXTRA surprise gifts. All aspects of the Prestige VIPEXTRA Tier are subject to these VIPEXTRA Terms and Conditions and the Site Terms and Conditions. BEX GRP may, in its sole discretion, alter, limit, or modify the VIPEXTRA rules, regulations, benefits, eligibility for membership, or any other feature of the VIPEXTRA or may terminate the VIPEXTRA at any time in its sole discretion.
Your membership depends on your accumulated spending within a 12-month period from the date you have enrolled, renewed, upgraded or downgraded into your current tier. As soon as you accrue enough spending to advance you into another tier within a membership year, your account will be upgraded to a higher tier. Upgrading of tiers depends on accumulated spending. We will review your membership at the end of your membership period to determine whether you will stay at the same level, or move down a tier.
Redeeming your VIPEXTRA Points
The Points are redeemable towards exclusive Rewards. You can redeem your Points during the checkout process.
To redeem your Points, just need to access your VIPEXTRA account and redeem your accumulated points for the exclusive rewards available.
Product quantities may be limited. If you have more Points than are necessary to redeem a Reward, the appropriate number of Points will be applied and deducted from your account to complete the transaction; points not needed to complete the transaction will remain in your account. If you have Points in your account, but not enough to complete the transaction, all Points in your account will be applied to the transaction.
Refunds & Returns
Any items received as a result of Points redemption are non-returnable, non-refundable and hold no cash value.
Points earned via credit card transaction purchases on the Site will be rescinded in the event that such purchase is returned for a refund.
BEX GRP Points Minimums And Maximum
You cannot redeem Points for more than the total amount of your purchase. Points are not redeemable for cash.
BEX GRP Points Balance
You can always check your BEX GRP Point balance in your account page.
BEX GRP Points Expiration
Points will expire 12 months from the date they were first earned. If the Member does not redeem Points within this timeframe, the Points will be lost.
Your Account page lists your Points balance history, which displays the dates your points were earned.
Conditions
Members may not assign or transfer any Points. BEX GRP makes no warranty in any respect as to any rewards, merchandise or service available within the Program.
Warranty Services
Detailed warranty terms and conditions can be found on the official websites of our partner brands.
BEX GRP reserves the right of final decision in case of any dispute arising from warranty service and changes to Terms and Conditions can be made at any time without prior notice.
Termination
BEX GRP may, in its sole and absolute discretion, cancel, change, suspend, or modify any aspect of the Program and/or any Reward at any time, including the availability of any Reward. BEX GRP may, in its sole and absolute discretion, terminate or suspend any Member’s participation in the Program for breach of these Loyalty Program Terms and Conditions, or for taking any actions that are inconsistent with the intent of these Loyalty Program Terms and Conditions. BEX GRP reserves the right at its sole discretion to prohibit any Member from participating in any aspect of the Program if BEX GRP deems or suspects that such Member has engaged in or has attempted to engage in any of the following: (a) acting in violation of these Loyalty Program Terms and Conditions; or (b) damaging, tampering with or corrupting the operation of the Program or Site; or (c) acting with intent to annoy, harass or abuse any other person; or (d) any inappropriate, uncooperative, disruptive, fraudulent, potentially fraudulent, or unusual behavior or activity; or (e) activity deemed in the sole discretion of BEX GRP to be generally inconsistent with the intended operation of the Program. Any decision BEX GRP makes relating to termination or suspension of any Member’s participation in the Program shall be final and binding in all respects. BEX GRP shall be the sole determiner in cases of suspected abuse, fraud, or breach of these Loyalty Program Terms and Conditions or intent of these Loyalty Program Terms and Conditions.
Release
Except for willful misconduct or gross negligence on the part of BEX GRP, by participating in the Program, Members release BEX GRP, its parent company, subsidiaries, affiliates, suppliers, advertising and promotions agencies and their respective directors, officers, employees, and agents (collectively, “Released Parties”) from any and all liability for any loss, harm, damages, cost or expense, including, without limitation, property damages, personal injury and/or death, arising out of or in any way connected to the Program or the use of any Rewards.
Personal Data
Our Privacy Policy explains in detail how we collect and use your personal information. Details from your application to become a member of the VIPEXTRA will be collected and used for the purposes of the VIPEXTRA and data analysis purposes. Your personal information will also be collected and used for marketing purposes, provided that you grant us consent for that purpose.
By submitting your application for VIPEXTRA, you agree and expressly authorize that BEX GRP collects and processes your personal information or uses any personal information held by any of the BEX GRP Brand Partners, to be bound by BEX GRP’s Privacy Policy and VIPEXTRA Terms and Conditions, and to receive BEX GRP’s marketing materials, provided that you have given your prior consent to receive such marketing materials. Your personal information is necessary to enable you to be a Member of VIPEXTRA, so if we do not collect it, you will not be eligible to participate and become a Member.
Validity and Enforcement
The VIPEXTRA Terms and Conditions are valid and enforceable upon commencement of membership. Situations that occurred prior to that date regarding any BEX GRP’s policies, warranty, complaints, returns, etc will not be contemplated or treated under VIPEXTRA and these Loyalty Program Terms and Conditions.
Jurisdiction
The Program and these VIPEXTRA Terms and Conditions are governed by the laws of Hong Kong SAR and Hong Kong SAR courts will have exclusive jurisdiction over any disputes arising out or related with the VIPEXTRA and these VIPEXTRA Terms and Conditions.